عنوان مقاله [English]
نویسندگان [English]چکیده [English]
Compete to improve the quality of products and services, the fate of all industries and institutions service marks. Many investigations in connection with improving the quality and variety of products and factors affecting it have been done, but less to credit institutions has been taken. Iran's banking system and credit institutions, as the majority of them deal with financial centers today are faced with many challenges. The presence of private banks, foreign banks Whispers activities as well as Iran's joining the World Trade Organization, the need to change attitudes in terms of providing services has become a necessity. Its requirement that requires a variety of strategies to achieve them by the above-mentioned challenges to overcome.
Basically, information systems, banks and financial institutions to provide financial statements for external and external financial reporting are designed and Banking Activities in the profit and loss statement based on traditional methods of cost calculation and management is provided But information on the cost of specific activities or cost of each service and product separately and will not be accurate. Today, with the growing complexity and diversification of banking activities, understand the complexities and its Impact on costs and resources is important Banking has produced and offered to our customers It is necessary that the cost of all these services informed so that they can assess their benefits and costs.
The activity and service and provide detailed information about the cost of each action And services required to design and use of an appropriate system management or properly allocate costs to activities and services. In this paper, failure of traditional methods Activity-Based Management (ABM) to illustrate, Then define Activity-Based Management System And continue to pay the required use of this type of management system in the bank.